Property Managers & Landlords
Utilities for property managers and landlords
Keep responsibility, supplies and renewal dates clear across managed homes, leased units and landlord accounts. Review each property's actual arrangements without assuming the whole portfolio needs one tariff.
Usually worth reviewing
What property managers & landlords normally pay for
- Authority and bill responsibility checked per property
- Mixed domestic and commercial arrangements reviewed individually
- Separate genuine contracts stay separate
- Free, unlimited normal multi-site visibility for customers set up on the portal
An illustrative six-property portfolio
This is a worked example, not a customer case study: two holiday homes, two tenanted flats, one vacant flat between occupiers and an office used by the managing business. The manager first records which accounts belong to tenants, owners or the business. The example does not establish anyone's tariff or water eligibility.
1. Build the property register
For all six addresses, record use, owner or occupier, who pays each bill, supplier, meter or supply reference and any agreement available. Note shared water meters and communal supplies separately. Establish authority before discussing tenant or owner accounts; a management instruction is not permission to change every supply.
2. Review the mixed arrangements
Check the two holiday homes' use and current accounts with their suppliers. For the tenanted flats, confirm which contracts are the occupiers' responsibility. Record the vacant flat's handover date and dated readings, and check the office's existing business agreement. Review eligible water, waste and broadband separately; do not apply the office's tariff to the other five properties.
3. Put dates beside decisions
Record each contract end date, notice deadline, planned handover and desired installation date. Mark missing dates as unconfirmed. Prioritise the office renewal and vacant-flat account review only if the evidence supports those priorities. Do not promise aligned dates, penalty-free exits or consolidation; supplier terms govern the options.
4. Review the contracts and renewal dates
Discuss the authorised accounts through the property review form, then decide on suitable options for each property. Some contracts cover several sites, while others apply to individual properties and have separate renewal dates. Check the sites covered and the dates in each supplier agreement.
5. Arrange portal access and maintain the record
The customer portal is live for customers with accounts set up. Recorded sites, suppliers, contracts, renewal details and visible documents for that customer account can be viewed together. Standard site visibility is free and unlimited. It is not a live supplier feed or automatic access to tenants' accounts; missing information still needs confirmation.
6. Revisit the register at each change
When an occupier changes, add the responsibility date, handover evidence and readings and notify the relevant supplier. When an agreement is confirmed, keep its dates and visible documents current through ESG. Review guest Wi-Fi and waste requirements when property use changes rather than waiting for the next energy renewal.
Questions
Frequently asked
Can a manager review tenants' accounts without their permission?
No. Confirm authority and who is responsible for the account before discussing or changing it. Managing the building does not automatically give control of an occupier's utility agreement.
Should all six properties use the office's business tariff?
No. The example includes different uses and account holders. Each supply's actual use and supplier eligibility must be checked individually.
Does a six-property portfolio mean six contracts?
Not necessarily. Some contracts cover several sites, while others apply to individual properties and have separate renewal dates. Check each supplier agreement to understand which properties it covers and when it is due for renewal.
How should a vacant flat be handled between tenants?
Confirm who is responsible from the handover date, retain dated readings and evidence, and notify the supplier. Vacancy does not automatically stop standing charges or cancel commitments.
Does portal access include live supplier balances or tariff feeds?
No. It displays recorded account information and visible documents. Customers must have access set up; normal multi-site visibility is free and unlimited.
Do I need to complete another form for the portfolio?
No. Use the property review form, give the property count and choose the services of interest. ESG will confirm the properties, responsibility and missing details with you.
Get your properties reviewed
Tell us your property count and choose the services you want reviewed. We will confirm account responsibility, eligibility and missing details with you before any contract decision.
Upload your bills. We'll do the work.
Send whatever you have. We'll read the bills, find the dates and tell you plainly whether anything is worth changing.