Policies
Complaints Procedure
If something has gone wrong, tell us and we'll deal with it properly.
Placeholder wording. This page is ready for Energy Saving Guru Ltd's final approved text — no developer needed, the content lives in one file per policy. Nothing on this website should be treated as confirmation of legal compliance.
How to complain
Call 0141 611 2212 or email info@energysavingguru.co.uk with your business name, the service concerned and what has gone wrong.
What happens next
We will acknowledge your complaint, investigate it and come back to you with our response. Target timescales will be confirmed in the final approved wording.
If you are still unhappy
Details of the relevant independent redress route will be set out here once confirmed.
Company and contact details
Energy Saving Guru LtdOffice / Contact Address: Buzzer 13, 7–11 Dunlop Crescent, Renfrew, PA4 8PQ
Company No. SC644008
Registered in Scotland
Questions about this policy? Email info@energysavingguru.co.uk or call 0141 611 2212.