New Connections & Metering
Opening, moving or taking over business premises means sorting the energy supply before anything else works. We help you get a supply contract in place, explain what's needed for meters and network work, and coordinate the paperwork with suppliers — so you're not paying expensive deemed rates from day one.
Common problems we see
- Moved in with no agreed contract and paying deemed rates from day one
- New premises needing a meter installed before any supply can start
- Confusion between the network connection, the meter and the supply contract
- Not knowing what the landlord or previous occupier had in place
What helps us most
- Your lease, purchase or completion date for the premises
- The MPAN or MPRN if you have them — often on a meter label, or available from the landlord or agent
- A rough idea of opening hours and equipment, which helps estimate usage
Haven't got it to hand? Send what you have — we'll chase the rest.
Also covered
What we can help with
- Arranging a new electricity or gas supply contract for premises you're moving into
- Change of tenancy or change of occupancy, where the supply exists but the account needs to move
- Coordinating with suppliers where a new meter or meter upgrade is needed
- Explaining what sits with the supplier, the meter operator and the local network operator
- Getting supply sorted for brand-new premises as part of a wider project
In plain English
New connections in plain English
Three different things often get lumped together as 'getting the power on'. Knowing which one you need saves weeks.
The network connection
The physical cable or pipe from the local network to your building. This is carried out by the local network operator or an accredited connection provider, not by suppliers or brokers. New-build sites usually need this first.
The meter
Once a connection exists, a meter records what you use. Meter installation is arranged through your chosen supplier with a meter operator, and lead times vary by supplier and by the type of meter needed.
The supply contract
The agreement with a supplier that sets your rates and standing charges. Until one is in place, any energy you use is billed at deemed rates — usually much more expensive than an agreed contract.
MPAN and MPRN
Reference numbers that identify your electricity (MPAN) and gas (MPRN) supply points. They're often on a label on the meter, or the landlord, agent or previous occupier can provide them. If not, they can be traced from the address.
How long it takes
It genuinely varies. A like-for-like change of occupancy on an existing supply is usually much quicker than a brand-new connection, which involves network work with its own scheduling. Nobody can honestly guarantee a date before the details are known.
Don't know your details? Upload your bill and we'll work it out.
Upload My BillBefore you sign
Before you get the keys
A few things sorted early make the difference between a smooth move and weeks on deemed rates.
- Tell us the move-in date as early as you can — supply contracts can be lined up in advance
- Ask the landlord or agent for the MPAN/MPRN and who currently supplies the site
- Check whether a meter already exists and whether it's suitable for how you'll trade
- Take meter readings and photos on the day you take over, and keep them safe
- Don't sign anything on the doorstep — short-term arrangements can be made while options are checked
Questions
Frequently asked
Do you install meters or network connections yourselves?
No. Physical network connections are carried out by the local network operator or accredited connection providers, and meters are installed by meter operators arranged through your supplier. Our role is to arrange the supply contract, explain the process and coordinate the paperwork with the right parties so things happen in the right order.
How long does a new connection take?
It depends on what's needed. Putting a supply contract in place on an existing, metered supply is usually the quickest part. A new meter adds lead time set by the supplier and meter operator, and a brand-new network connection takes longer still and is scheduled by the network operator. We'll give you an honest picture once we know the details of the site.
We've already moved in and are paying deemed rates. Can you help?
Yes — this is common. Deemed rates apply whenever energy is used without an agreed contract, and they're normally much higher than contract rates. The sooner a supply contract is arranged, the sooner that stops, so it's worth getting in touch straight away.
What is a change of tenancy or change of occupancy?
It's the process of moving an existing supply point from the previous occupier's account to yours. The supply itself doesn't change — but until it's done properly, bills can keep going to the wrong business, and you may be charged deemed rates. We handle this regularly and can sort it alongside your contract.
How the review works
You send the paperwork. We do the reading.
1. Send it over
Upload a bill, or send it by email or WhatsApp.
2. We check it
Rates, charges, dates, notice periods and anything odd.
3. We look at options
Across a range of suppliers and providers, not just one.
4. You decide
A clear summary in plain English. No obligation.
While we're at it
Already reviewing your new connections?
We can check your other business costs at the same time — it's the same phone call and the same free review.
Upload your bills. We'll do the work.
Send whatever you have. We'll read the bills, find the dates and tell you plainly whether anything is worth changing.